1. What are the documents required to apply for FASTag?

You need to carry original as well as copy of your KYC document. You need to submit the following documents along with the application for FASTag:
    • Registration Certificate (RC) of the vehicle.
    • Passport size photograph of the vehicle owner.
    • PAN card.
    • Driving license.
    • Valid Address Proof as per RBI guidelines.

2. What is validity of the FASTag?

The validity of the FASTag is for 5 years and after purchasing, you need to recharge the FASTag as per your requirement.

3. Can I use one FASTag for multiple vehicles?

No, the FASTags issued are Vehicle specific. You cannot use one FASTag in multiple vehicles.

4. Do I have multiple wallet account for multiple tags?

All the tags purchased by you through Branch or other Bank channels will be mapped with one wallet account only based on unique Vehicle Number.

Once you recharge the wallet, the amount can be used for payment of fees at Toll plazas for any number of vehicles mapped with the wallet.

5. Do I need to use any specific lane at the toll plaza for FASTag?

Yes, you will have to use the lanes demarcated as FASTag Lanes for FASTag users.

6. How I will get know the charges levied by Toll Plazas?

SMS will be delivered on your registered mobile number on each transactions at Toll Plazas.

7. How to raise the complaint of any incorrect debit?

Please call at NETC Call Centre number 1800 233 4526/1800 102 2636 to register your complaint and also can register your complaint at BOM branch or email mentioned in NETC customer care section.

8. How will i get refund in case of Tag lost/Stolen?

Please call at NETC Call Centre number 1800 233 4526/1800 102 2636 to block the tags or email mentioned in customer care section. The balance in the wallet will be refunded in the primary linked account.

9. How will I get refund of my replaced FASTags?

You old tags will be replaced by new tags and the balance in the wallet will be mapped with the new tag.

10. How do we know whether my FASTag is active or not?

Please call at NETC Call Centre number 1800 233 4526/1800 102 2636.

11. What are charges applicable for recharge?

There may be charges associated with recharging the FASTag account through different channels. There is no convenience fee on recharge through UPI & RuPay Debit card.

12. Why are the rates different for different vehicle categories?

Vehicles are categorized for the welfare of road users. This categorization is primarily based on the size and load they carry and damage done to the road and type of use of a vehicle.

13. What if I relocate to another city?

FASTag will work on all the enabled toll plazas across the country. You are requested to update the current address at our branch.

14. What if I sell/Transfer my car?

In case you have sold or transferred your vehicle, please inform nearest branch and close the account. The balance, if any, will be transferred in the linked account.

15. What is the normal distance between two adjacent Toll Plazas?

As per the fees rules 2008,the spacing between two adjacent toll plazas should be 60 km.

16. In case of harassment/misconduct/discourteous/rude behavior of toll collection staff what should we do?

In case of such a scenario, a complaint is to be lodged with respective project directors at the Toll Plaza.Further the incident may be reported at etc.nodal@ihmcl.com or call on toll free number 1033.

17. Is there any minimum or maximum value for FASTag recharge/top-up?

The minimum recharge amount varies based on vehicle class refer “charges mentioned above”. KYC customers can recharge maximum upto Rs.1,00,000 and Minimum KYC customers can recharge upto Rs.10,000/-

18. Which are the roads where the tag can be used?

FASTag is accepted at 600+ Toll plazas on National & State Highways across the country. You can see the list of plazas in the Active Toll Plazas section on www.ihmcl.com website.

19. What is the meaning of tag blacklisted? What can be done to avoid the Blacklist of tag?

A blacklist of tag means vehicle is not allowed to pay through FASTag at the toll plaza. There are various reason of blacklisting of Tag, i.e. Tag is not having sufficient balance in his FASTag account. In such cases you can call at toll free call center numbers and get the reason of blacklist. To avoid Blacklisting of tag, you are suggested to recharge the tag whenever you get SMS of low balance. Also FASTag can be blacklisted by the law enforcement agencies due to any rule violation complaint register against the vehicle. In such cases the enforcement agencies request issuer or acquirer to add the tag id the in the blacklist.

20. FASTag doesn’t work even when all lanes display FASTag logo?

In case FASTag is not acceptable at the toll plaza, Customer should call on the 1033 toll free number and register the complaint for the same. 1033 call center is set up by NHAI for all road assistance to the highway user which includes FASTag as well.

21. I was forced to pay by cash at the toll plaza, though I am having sufficient balance in FASTag?

In case forcing to pay by cash though your account is having sufficient balance in FASTag. Customer should call on the 1033 toll free number and register the complaint for the same. 1033 call center is set up by NHAI for all road assistance to the highway user which includes FASTag as well.

22. How return journey is calculated through FASTag?

Return journey toll fare rules are configured at toll plaza acquiring bank system and acquiring bank is will calculate return journey benefit on the basis of plaza fare rules.

23. What is my UPI ID for reloading of FASTag?

UPI ID of FASTag is netc.vehicle registration number@mahb.

24. What if I have recharged the FASTag but Money is not credited in my FASTag Account?

In this scenario, you register the compliant with us. The amount will be refunded.

25. If the customer care number (1033) is not working what is the alternate option?

You can register complaint at email id nodal@ihmcl.com and connect to Bank’s customer care number.

26. Why is there a 'security deposit'?

Security deposit is taken to adjust the dues in case of default in payment.

27. Is it necessary the Account Holder and the Vehicle owner should be same?

FASTag is linked to the vehicle and any account can be link to it. The account holder should be in blood relationship of the vehicle owner.

28. I got a new FASTag but when i have used for the first it’s says Blacklisted but i have sufficient balance in my wallet.

A blacklist of tag means vehicle is not allowed to pay through FASTag at the toll plaza. There are various reason of blacklisting of Tag, i.e. Tag is not having sufficient balance in his FASTag account. In such cases you can call at toll free call center numbers and get the reason of blacklist. To avoid Blacklisting of tag, you are suggested to recharge the tag whenever you get SMS of low balance. Also FASTag can be blacklisted by the law enforcement agencies due to any rule violation complaint register against the vehicle. In such cases the enforcement agencies request issuer or acquirer to add the tag id the in the blacklist.

29. I am not able to find my car in Vehicle class.

There are 7 vehicle class, mentioned above. In case you are unable to locate. Please call at NETC customer care.

30. How does one ensure that the tag has a minimum balance?

    a) You will receive SMS notification on low balance.
    b) You can log on to www.bankofmaharashtra.org/fastag to check your account balance.
    c) You call at NETC customer care number to know your balance.