1. What are the documents required to apply for FASTag?
You need to carry original as well as copy of your KYC document. You need to submit the following documents along with the application for FASTag:
Bank Customer:
• Registration Certificate (RC) of the vehicle.
Non-Bank Customer:
• Photo identity proof.
• Valid Address Proof as per RBI guidelines.
• Passport size photograph of the vehicle owner.
• Registration Certificate (RC) of the vehicle.
2. What is validity of the FASTag?
The validity of the FASTag is for 5 years and after purchasing, you need to recharge the FASTag as per your requirement.
3. Can I use one FASTag for multiple vehicles?
No, the FASTags issued are Vehicle specific. You cannot use one FASTag in multiple vehicles.
4. Do I have multiple wallet account for multiple tags?
All the tags purchased by you through Bank will be mapped with one wallet account.
Once you recharge the wallet, the amount can be used for payment of fees at Toll plazas for any number of vehicles mapped with the wallet.
5. Do I need to use any specific lane at the toll plaza for FASTag?
Yes, you will have to use the lanes demarcated as FASTag Lanes for FASTag users.
6. How I will get know the charges levied by Toll Plazas?
SMS will be delivered on your registered mobile number on each transactions at Toll Plazas.
7. How to raise the complaint of any incorrect debit?
Please call at Bank Call Centre number 1800 233 4526/1800 102 2636 to register your complaint
and also can register your complaint at BOM branch or email at mahaconnect@mahabank.co.in
or digitalsupport@mahabank.co.in..
8. How will i block my FASTag in case of FASTag lost/Stolen?
Please call at Bank Call Centre number1800 233 4526/1800 102 2636 to block the FASTag or email at mahaconnect@mahabank.co.in/
9. How will I get refund of my replaced FASTags?
Your old tags will be replaced by new tags and the balance in the wallet will be mapped with the new tag.
10. How do we know whether my FASTag is active or not?
Please call at Bank's Call Centre number 1800 233 4526/1800 102 2636 or Check on My FASTag App.
11. What are charges applicable for recharge?
There may be charges associated with recharging the FASTag account through different channels. There is no convenience fee on recharge through UPI & RuPay Debit card.
12. What if I relocate to another city?
FASTag will work on all the enabled toll plazas across the country. You are requested to update the current address at our branch.
13. What if I sell/Transfer my car?
In case you have sold or transferred your vehicle, please inform nearest branch and close the account. The balance, if any, will be transferred in the linked account.
14. What is the normal distance between two adjacent Toll Plazas?
As per the fees rules 2008,the spacing between two adjacent toll plazas should be 60 km.
15. In case of harassment/misconduct/discourteous/rude behavior of toll collection staff what should we do?
In case of such a scenario, a complaint is to be lodged with respective project directors at the Toll Plaza.Further the incident may be reported at etc.nodal@ihmcl.com or call on toll free number 1033.
16. Is there any minimum or maximum value for FASTag recharge/top-up?
The minimum recharge amount varies based on vehicle class refer “charges mentioned above”. KYC customers can recharge maximum upto Rs.2,00,000 and Minimum KYC customers can recharge upto Rs.10,000/-
17. Which are the roads where the tag can be used?
FASTag is accepted at 600+ Toll plazas on National & State Highways across the country. You can see the list of plazas in the Active Toll Plazas section on www.ihmcl.com website.
18. What is the meaning of tag blacklisted? What can be done to avoid the Blacklist of tag?
A blacklist of tag means vehicle is not allowed to pay through FASTag at the toll plaza. There are various reason of blacklisting of Tag, i.e. Tag is not having sufficient balance in his FASTag account. In such cases you can call at toll free call center numbers and get the reason of blacklist. To avoid Blacklisting of tag, you are suggested to recharge the tag whenever you get SMS of low balance. Also FASTag can be blacklisted by the law enforcement agencies due to any rule violation complaint register against the vehicle. In such cases the enforcement agencies request issuer or acquirer to add the tag id the in the blacklist.
19. FASTag doesn’t work even when all lanes display FASTag logo?
In case FASTag is not acceptable at the toll plaza, Customer should call on the 1033 toll free number and register the complaint for the same. 1033 call center is set up by NHAI for all road assistance to the highway user which includes FASTag as well.
20. I was forced to pay by cash at the toll plaza, though I am having sufficient balance in FASTag?
In case forcing to pay by cash though your account is having sufficient balance in FASTag. Customer should call on the 1033 toll free number and register the complaint for the same. 1033 call center is set up by NHAI for all road assistance to the highway user which includes FASTag as well.
21. How return journey is calculated through FASTag?
Return journey toll fare rules are configured at toll plaza acquiring bank system and acquiring bank is will calculate return journey benefit on the basis of plaza fare rules.
22. What is my UPI ID for reloading of FASTag?
UPI ID of FASTag is netc.vehicle registration number@mahb.
23. What if I have recharged the FASTag but Money is not credited in my FASTag Account?
In this scenario, you register the compliant with us. The amount will be refunded.
24. If the customer care number (1033) is not working what is the alternate option?
You can register complaint at email id nodal@ihmcl.com and connect to Bank’s customer care number.
26. I got a new FASTag but when i have used for the first it’s says Blacklisted but i have sufficient balance in my wallet.
A blacklist of tag means vehicle is not allowed to pay through FASTag at the toll plaza. There are various reason of blacklisting of Tag, i.e. Tag is not having sufficient balance in his FASTag account. In such cases you can call at toll free call center numbers and get the reason of blacklist. To avoid Blacklisting of tag, you are suggested to recharge the tag whenever you get SMS of low balance. Also FASTag can be blacklisted by the law enforcement agencies due to any rule violation complaint register against the vehicle. In such cases the enforcement agencies request issuer or acquirer to add the tag id the in the blacklist.
27. How can I upgrade my KYC?
To upgrade the KYC, Branch will collect KYC documents from non-bank customers at the time of FASTag registration, After the verification of the KYC documents, KYC status will be upgraded by Bank within 7 working days from the date of customer registration.
28. How can I update my Vehicle Registration Number?
To update Vehicle Registration Number, please visit the Branch along with RC book. After the verification of the RC book, the Vehicle
Registration Number will be updated by Bank within 7 working days from the date of submission of the request.
29. How can I replace my existing FASTag?
To replace the existing FASTag, please follow below given steps:
• You can replace the existing damaged FASTag by visiting Branch.
• FASTag will be replaced within 7 working days from the date of submission of the request at the branch.
30. How can I close my active FASTag?
To close the active FASTag, please follow below given steps:
• You can close the active FASTag either by visiting Branch or through FASTag portal https://fastag.bankofmaharashtra.in/
• FASTag will be closed within 7 working days from the date of submission of the request.
31. How can I check my FASTag wallet balance?
You can check your FASTag wallet balance by using any of below mentions options:
• Please login to FASTag portal https://fastag.bankofmaharashtra.in/
• Give a missed call to 8657864198 from your registered mobile number.
What are the documents needed to apply for FASTag?
You will need to carry original as well as copy of your KYC document
You need to submit the following documents along with the application for FASTag:
a. Registration Certificate (RC) of the vehicle.
b. Passport size photograph of the vehicle owner
c. KYC documents as per the category of the vehicle owner:
Individual
a. ID proof and Address proof from the list mentioned, and 1 passport size photograph
b. PAN Card
c. A valid driving license
Corporate
a. Public Ltd./ Private Ltd./ Partnership Proprietorship
b. Certificate of Incorporation/ Partnership Deed/Registration certificate of the firm PAN Card of Proprietor
c. PAN Card of the corporate Address Proof of the Proprietor
d. Photo ID of signing authority Shop Act or other Firm Proof
e. List of Directors with addresses/Name and addresses of Partners
Our representative will provide you an application form, which you need fill and submit.
All required documents for FASTag should be in the name of the owner of the vehicle. If car owner is not present at the time of application, driver will need to submit his photo ID proof.
What are the charges for FASTag?
FASTag has a onetime Fee of Rs. 100 including GST. The refundable security deposit depends on the vehicle type. Please check the Fees and Charges section for details.
What is the Validity of the FASTag ?
The FASTag validity is for 5 years and after purchasing, you only need to recharge or top up FASTag as per your requirement
I have two vehicles, can I use one FASTag for two vehicles?
No, you will need to take two separate FASTags for each vehicle
I have a new vehicle fitted with RFID Tag. How to get it activated?
We are exploring ways to use these tags for ETC , however it will require some new technical development. It will also be subject to tag being in proper condition without any damage or tampering.
Do I need to use any specific lane at the toll plaza for FASTag?
Yes, you will have to use the lanes demarcated for FASTag users.
How would I know that the correct user fee has been deducted from my FASTag account?
You will receive an SMS alert on your registered mobile number, every time money is deducted from your FASTag account
How would I report an incorrect deduction and how will I get back the same?
You can report incorrect deduction to the Customer Care Helpline number mentioned on the FASTag. FASTag team will investigate the matter and if found correct, will reverse the incorrect deduction to the account
How would I pay if the ETC equipment at Toll plaza are not working.
In case the ETC equipment are not working inspite of having sufficient balance in the FASTag, you will have to pay cash at the toll plaza. Additionally, please call our customer care and also report the issue with the concessionaire.
I have FASTag and also balance amount, but I could not go through ETC lane. How do I get my FASTag checked whether balance is deducted or not ?
You can raise a request regarding the same by calling our customer care.
How do we know whether my FASTag is active or not?
You can raise a request regarding the same by calling our customer care number 1800 233 4526
Can I avail a monthly pass?
The monthly pass facility is specific to each toll plaza. You may call our customer care 1800 233 4526 to check the details.
How can I recharge my tag account?
You can fund the account linked to the FASTag very easily. Recharge can be done through Internet banking/ credit card/ debit card by using the customer portal. Just login to the portal using the credentials and load fund from any of the source mentioned above to your FASTag account.
Are there any other charges applicable like convenience fees etc.?
There may be additional charges associated with recharging the FASTag account through different channels.
What do I have to do if I have lost/ damaged my RFID Tag? What will happen to the account balance?
Please call our Customer Care 1800 233 4526 for replacement of the FASTag. The new tag issued to you will be linked to your old tag account and relevant balance amount will be transferred in the new tag.
How do I block my FASTag account, in case my vehicle is lost?
You can call up our customer care number 1800 233 4526 to block your FASTag account.
Can FASTag be used for passage through toll plazas on the state highways?
FASTag can be used on all toll plazas where it has been implemented. You can check the list of Plazas in Active Toll Plazas section.
I reside within 10 km of a particular toll plaza. Do I need to take FASTag to get the concessions available for local vehicles?
You will need to submit your documents to the concessionaire validating your residence within 10km of a particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle
In case of harassment/ misconduct/ discourteous/ rude behaviour of toll collection staff, what should we do?
In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza.